Contact Our Team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for quick, practical assistance. We can help with verification, deposits, withdrawals and responsible gambling options. Our centre staff are authorised to advise on limits, time-outs and self-exclusion, and a dedicated payments team can handle account enquiries and refunds.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email, replies within a few hours |
| General enquiries | [email protected] - account questions and verification help |
| Affiliate enquiries | [email protected] - partnership and commission team |
| Phone | +44 20 7941 5273 |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. We aim to reply promptly, and providing full information helps speed up verification and resolution.
Send Us a Message
Response Time
Most enquiries are answered within one business day. More complex issues that need document checks, third-party verification or detailed investigation may take longer depending on their nature, sometimes several days. For fastest help use live chat; emailed requests may take up to 48 to 72 hours during busy periods. We will keep you informed as your case progresses.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the website. Send comments via the feedback form or live chat and our team will review them carefully. We take every suggestion seriously and use feedback to improve services, promotions and the overall user experience. Thank you for helping us make the website better.